HOW DO I RETURN AN ORDER?

Please put all items you want to return in a safe parcel and add a note with your order number. If you want to you can just add the delivery note we sent with your order. Send the parcel to the following address:

THE HAUS Apparel GmbH
c/o Black Box Music
Hertzstraße 73
13158 Berlin

Your return must be approved in order to process a refund. The product must be returned within 14 days of initial reception. The products must be sent back in original condition, undamaged, with all stickers and tags still attached.

Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your receipt until you receive the return confirmation email.

HAVE YOU RECEIVED MY RETURN?

You will receive your refund and a notification via email as soon as we have received your return. It may take up to 14 days for a return to be received and processed.

WHAT DOES IT COST TO MAKE A RETURN?

To keep returns and shipping as minimal as possible we kindly ask you to return your order at your own expenses. 

CAN I RETURN ITEMS FROM DIFFERENT ORDERS IN THE SAME PACKAGE?

You are more than welcome to put items from different orders in the same return parcel. Just be sure to note all order numbers in your parcel, otherwise we cannot register your returns. 

CAN I RETURN SALE ITEMS?

Absolutely! You have the same return rights for all items you order from us.

STILL HAVE QUESTIONS? PLEASE LET OUR CUSTOMER SERVICE KNOW AND SEND AN E-MAIL TO INFO@THEHAUS-APPAREL.COM